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Business Hours
While the City of London continues to work a very traditional Monday
to Friday 0900 to 1700 routine (the Square Mile is deserted at weekends),
business hours elsewhere in the city are extremely flexible. Larger
shops and chain stores are usually open until 1900 Monday to Friday,
as well as until at least 1700 Saturday and Sunday. Thursday is late
night shopping in the West End.
Banks in central London are now usually open until 1700, although counter
transactions after 1530 are usually not processed until the next working
day. Post offices vary in their opening times, but most are open from
0900 to 1730 Monday to Saturday. Pubs and bars usually open from midday
until 2300, shortly after which punters will have to leave unless the
premises has a late licence.
Restaurants are usually open for lunch from noon until 1430, and dinner
from1900 until 2200. Those hours are for food served rather than restaurant
open.
Climate
The old adage that London doesn't have a climate, it has weather refers
to the fickleness of the atmospheric conditions in the region. Plan
a picnic in a park in the morning and it will be raining by noon; go
to a film to escape a wet and dreary afternoon, and you'll emerge to
bright sunshine in a blue, cloudless sky. You just never know.
But London does have a climate. in fact, among the mildest in England
known as temperate maritime, with mild and damp winters and moderate
summers. It's wise to expect cloudy weather and rain even in the height
of summer.
In July and August temperatures average around 18°C but can occasionally
soar to 30°C or more. During most summers, however, you'll be lucky
if the mercury tops the mid-20s. Even so, the summer of 2003 was one
of the hottest ever on record for Britain and much of Europe. London
sizzled at a record-breaking 37.9C in August, breaking once and for
all the stereotype of the mild English summer.
In spring and autumn temperatures drop to between 11° and 15°C.
In winter they hover just below 6°C; it very rarely freezes in London
these days and snow is a very infrequent visitor. It may seem mild,
but the dampness can often make it feel much colder.
Discount Cards
Students studying full time in London are eligible for discounted travel
on all London public transport. However, it takes some time to receive
your discount card, as it needs to be sent by post for processing ask
for a form to fill out at any tube station.
Possibly of most interest to visitors who want to take in lots of sights
and attractions is London Pass. Passes start at £12 per day, and
they can be altered to include use of the Underground and buses. They
offer free entry and queue-jumping to all major attractions.
Electricity
The standard voltage throughout the UK is 230/240V AC, 50Hz. Plugs have
three square pins. Adaptors for European, Australasian and American
electrical items are available at any electrical store.
Emergencies
Dial 999 to call the police, fire brigade or ambulance in an emergency.
Public Holidays
Most attractions and businesses close for a couple of days over Christmas,
and those that normally shut on Sunday will probably do so on Bank Holiday
Mondays.
New Year’s Day 1 January
Good Friday/Easter Monday late March/April
May Day Holiday first Monday in May
Spring Bank Holiday last Monday in May
Summer Bank Holiday last Monday in August
Christmas Day/Boxing Day 25 & 26 December
School Holidays
These change from year to year and often from school to school. Moreover,
public (i.e. private) school holidays tend to differ from those of state
schools. As a general rule, however :
Summer holiday late July - early September
Autumn half term last week of October
Christmas holidays 20 December - 6 January
Spring half term one week in mid-February
Easter holidays two weeks either side of Easter Sunday
Summer half term one week end of May/early June
Legal Matters
Should you face any legal difficulties while in London visit any one
of the Citizens Advice Bureaux throughout London or you can contact
the Community Legal Services Directory (Tel: 0845 608 1122)
Driving Offences
The laws against drink-driving have become tougher and are treated more
seriously than they used to be. Currently you're allowed to have a blood-alcohol
level of 35mg/100mL but there's talk of reducing the limit. The safest
approach is not to drink anything at all if you're planning to drive.
Drugs
Illegal drugs of every type are widely available in London, especially
in clubs. Nonetheless, all the usual drug dangers apply and there have
been several high-profile deaths associated with ecstasy, the purity
of which is often dubious. Cannabis has recently been reclassified as
a Class C drug, which means possessing small quantities will not result
in the user being arrested. However, there are still stiff penalties
for dealing and handling large amounts of the drug. No other drugs have
been reassessed, and be warned that other drugs are treated much more
seriously.
Fines
In general you rarely have to cough up on the spot for an offence. The
exceptions are trains, the tube and buses, where people who can't produce
a valid ticket for the journey when asked to by an inspector can be
fined there and then £5 on buses and £10 on trains and the
tube. No excuses are accepted.
At the time of writing, the British government was in the process of
giving police new powers to impose on-the-spot fines for antisocial
behaviour. These run from £40 for being drunk and disorderly,
buying alcohol for under-18s or throwing fireworks in the street, to
£80 for making false 999 calls or wasting police time.
Medical Services
Reciprocal arrangements with the UK allow residents of Australia, nationals
of New Zealand, and residents and nationals of several other countries
to receive free emergency medical treatment and subsidised dental care
through the National Health Service (NHS; Tel: 0845
4647). They can use hospital emergency departments, GPs and dentists.
Visitors of 12 months or longer, with the proper documentation, will
receive care under the NHS by registering with a specific practice near
their residence.
EU nationals can obtain free emergency treatment on presentation of
an E111 form that has been validated in their home country. Travel insurance,
however, is advisable as it offers greater flexibility over where and
how you're treated and covers expenses for an ambulance and repatriation
that won't be picked up by the NHS.
Metric System
People in London use both the metric and imperial systems interchangeably.
To convert kilometres to miles, multiply by 0.062; to convert metres
to feet, multiply by 3.28. To convert kilos to pounds, multiply by 2.2.
Money
Despite being a member of the EU, the UK has not signed up to the euro
and has retained the pound sterling as its unit of currency. One pound
sterling is made up of 100 pence (pronounced "pee", colloquially).
Notes come in denominations of £5, £10, £20 and £50,
while coins are 1p, 2p, 5p, 10p, 20p, 50p, £1 and £2.
ATMs are a way of life in London, as the huge queues by them on Saturday
nights in the West End attest. There is no area in London unserved by
them, and they accept cards from any bank in the world that is tied
into the Visa, MasterCard, Cirrus or Maestro systems, as well as some
other more obscure ones. After a national campaign, most banks now allow
their card holders to withdraw money from other banks, ATMs without
charge, and vice versa. However, those without UK high-street bank cards
should be warned that there is nearly always a transaction surcharge
for cash withdrawals. You should contact your bank to find out how much
this is before using ATMs too freely.
You can change money in most high-street banks and some travel agent
chains, as well as at the numerous bureaux de change throughout the
city. Compare rates and watch for the commission that is not always
mentioned. The trick is to ask how many pounds you'll receive in all
before committing, you'll lose nothing by shopping around. Credit and
debit cards are accepted almost universally in London, from restaurants
and bars to shops and even some taxis. American Express and Diner's
Club are less widely used than Visa and MasterCard, while most Londoners
simply live off their Switch debit cards that can also be used to get
"cash back" from supermarkets, which saves making a trip to
an ATM if you are low on cash.
Pharmacies
There’s always one neighbourhood chemist that's open 24 hours.
Since all medication is readily available, either over the counter or
on prescription, there's no need to stock up.
Most people will be instantly struck by the almost total monopoly enjoyed
by Boots the Chemist. The Superdrug chain is the only potential rival,
and individual dispensing pharmacies often lose out to the increasingly
corporate face of UK medicine dispensing. That said, Boots are by far
the best supplied and largest pharmacies in London, selling everything
from hair dryers to camera film.
Post
Once the pride of Britain, the privatization of the post office has
resulted in the downgrading of a once superb delivery service. It's
still generally very reliable, but it is no longer possible to take
for granted the speed and accuracy that once was its hallmark. For general
postal enquiries ring Tel: 0845 722 3344.
Rates
Domestic 1st-class mail is quicker but more expensive (28/42p per letter
up to 60/100g) than 2nd class (20/34p). Postcards and letters up to
20g cost a uniform 36p to send anywhere in Europe; to almost everywhere
else, including the Americas and Australasia, it's 47/68p up to 10/20g.
Packets and parcels up to 100/200g cost 89p/£1.34 to Europe and
£1.17/2-2.13 to everywhere else. They must be taken to the post
office for weighing. Airmail letters to the USA or Canada generally
take three to five days; to Australia or New Zealand, allow five days
to a week.
Poste Restante
Unless you (or the person writing to you) specify otherwise, poste restante
mail sent to London ends up at the Trafalgar Square post office (tube
Charing Cross), 24-28 William IV St, WC2. It opens 0800 to 2000 Monday
to Saturday and 0900 to 2000 on Saturday. Mail will be held for four
weeks; ID is required. Amex offices will also hold clients, mail for
free.
Postcodes
The London postal code system is a remnant of the First World War and
confuses Londoners themselves. The whole city is divided up into districts
notated by a letter (or letters) and a number. For example, W1, the
Mayfair and Soho postcode, stands for West London, district 1. EC1,
on the other hand, stands for East Central London, district 1. The numbers
are assigned alphabetically throughout the districts and make little
logical sense. However, postcodes are a good way of differentiating
London streets that have identical names. For example, Harrow Road exists
in E6, E11, NW10, W2, W10 and W9.
Taxes & Refunds
Value-added tax (VAT) is a 17.5% sales tax levied on most goods and
services except food, books and children’s clothing. Restaurants
must, by law, include VAT in their menu prices. It's sometimes possible
for visitors to claim a refund of VAT paid on goods, resulting in considerable
saving. You're eligible if you have spent fewer than 365 days out of
the two years prior to making the purchase living in the UK, and if
you're leaving the EU within three months of making the purchase.
Not all shops participate in the VAT refund scheme, called the Retail
Export Scheme or Tax-Free Shopping, and different shops will have different
minimum purchase conditions (normally around £75 in any one shop).
On request, participating shops will give you a special form (VAT 407).
This must be presented with the goods and receipts to customs when you
depart (VAT-free goods can't be posted or shipped home). After customs
has certified the form, it should be returned to the shop for a refund
(minus an administration or handling fee), which takes about eight to
10 weeks to come through.
Telephone
British Telecom's (BT's) famous red phone boxes survive in conservation
areas only (notably Westminster), while some private phone companies
have painted theirs black and installed them around Piccadilly and Charing
Cross. More common these days are the glass cubicles with phones that
accept coins, phonecards and/or credit cards.
BT offers £3, £5, £10 and £20 phonecards that
are widely available from retailers including most post offices and
newsagents. A digital display on the telephone indicates how much credit
is left on the card.
The following are some important telephone numbers and codes:
International dialling code 00
Local and national directory enquiries 118 500
International directory enquiries 153
Local and national operator 100
International operator 155
Reverse-charge/collect calls 155
Time 123
Weathercall (Greater London) 0906 654 3268
Be advised that some of the numbers above are charged calls. Some special
phone codes worth knowing include:
Toll-free 0500/0800
Local call rate applies 0845
National call rate applies 0870
Premium rate applies (from 60p per minute) 09
Calling London
London's area code is 020 followed by an eight-digit number beginning
with 7 or 8. You only need to dial the 020 when you are calling London
from elsewhere in the UK. To call London from abroad, dial your country's
international access code, then 44 (the UK's country code), then 20
(dropping the initial 0) followed by the eight-digit phone number.
Local & National Call Rates
Local calls are charged by time alone; regional and national calls are
charged by both time and distance. Daytime rates apply from 0800 to
1800 Monday to Friday; the cheap rate applies from 1800 to 0800 Monday
to Friday; and the cheap weekend rate applies from midnight Friday to
midnight Sunday. The last two rates offer substantial savings.
Calls to local and national directory enquiries cost 11p per minute
from public phones (minimum deposit of 20p) and 40p from private phones.
International Calls and Rates
International direct dialling (IDD) calls to almost anywhere can be
made from nearly all public telephones. To call someone outside the
UK dial 00, then the country code, then the area code (you usually drop
the initial zero if there is one) and then the number. For example,
to ring Melbourne, where the area code is 03 and the code for Australia
is 61, you would dial 00-61-3-1234 5678. To reach Boston, where the
area code is 617 and the code for the USA is 1, dial 00-1-617-123 4567.
Direct dialling is cheaper than making a reverse-charge (collect) call
through the international operator (Tel: 155). International directory
enquiries (Tel: 153) cost a whopping £1.50 per minute from private
phones.
Some private firms such as Callshop offer cheaper international calls
than BT. Try the Earl's Court branch of Callshop (Tel: +44 (020) 7390
4549; 181a Earl]s Court Rd SW5; tube Earl's Court; h 9am-11pm); in such
shops you phone from a metered booth and then pay the bill. Some cybercafés
and Internet access shops, such as Internet Lounge in Earl's Court,
also offer cheap rates for international calls.
It's also possible to undercut BT international call rates by buying
a special card (usually denominated £5, £10 or £20)
with a PIN that you use from any phone, even a home phone, by dialling
a special access number. There are dozens of cards available with bizarre
names such as Alpha, Omega, Banana Call, First National and Swiftlink,
available from newsagents and grocers. To decide which is best you really
have to compare the rate each offers for the particular country you
want, posters with the rates of the various companies are often displayed
in shop doors or windows.
Mobile Phones
The UK uses the GSM 900 network, which covers the rest of Europe, Australia
and New Zealand, but is not compatible with the North American GSM 1900
or the totally different system in Japan (though many North Americans
have GSM 1900/900 phones that do work here).
If you have a GSM phone, check with your service provider about using
it in the UK, and beware of calls being routed internationally (very
expensive for a local call). You can also rent one from various companies,
including Mobell (Tel: 0800 243 524) and Cellhire (Tel: 0870 5610610)
from around £20 per week, depending on the hire period. In this
case, however, you can’t use your existing number.
Time
Wherever you are in the world, the time on your watch is measured in
relation to the time at Greenwich in London, Greenwich Mean Time (GMT).
British Summer Time, the UK's form of daylight-saving time, muddies
the water so that even London is ahead of GMT from late March to late
October.
Tipping
Many restaurants add a discretionaryservice charge to your bill, but
in places that don't you are expected to leave a 10% to 15% tip unless
the service was unsatisfactory. Waiting staff are often paid derisory
wages on the assumption that the money will be supplemented by tips.
It's legal for restaurants to include a service charge in the bill but
this should be clearly advertised.
You needn't add a further tip. You never tip to have your pint pulled
in a pub but staff at bars now often return change in a little metal
dish, expecting some of the coins to glue themselves to the bottom.
If you take a boat trip on the Thames you'll find some guides and/or
drivers importuning for a tip in return for their commentary. Whether
you pay is up to you.
Toilets
Toilets at main train stations, bus terminals and attractions are generally
good and usually have facilities for disabled people and those with
young children. At train and bus stations you usually have to pay 20p
to use the facilities. You also have to pay to use the self-cleaning
concrete pods in places such as Leicester Square.
In theory it's an offence to urinate in the streets, but arrests are
rare. However, with the streets of Soho so frequently stinking of urine,
Westminster council has pioneered an excellent scheme whereby public
urinals are set up on the streets at weekends for those who can't make
it to the next bar without relieving themselves. These can be found
on Soho Square, Wardour Street and on the Strand, among other locations.
Women Travellers
In general, London is a fairly laid-back place, and you're unlikely
to have too many problems provided you take the usual city precautions.
Apart from the occasional wolf whistle and unwelcome body contact on
the tube, women will find male Londoners reasonably enlightened. There's
nothing to stop women going into pubs alone, though this is not necessarily
a comfortable experience even in central London.
Safety Precautions
Solo women travellers should have few problems, although common sense
and caution should be observed, especially at night. It's particularly
unwise to get into an Underground carriage with no-one else in it or
with just one or two men, and there are a few tube stations, especially
on the far reaches of the Northern Line, where you won't feel comfortable
late at night. The same goes for some of the mainline stations in the
south (such as Lambeth) and southeast (such as Bromley), which may be
unstaffed. In such cases you should hang the expense and take a taxi.
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